Shipping policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).
Orders placed after 2pm will be processed the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship to:

United Kingdom (mainland)
Selected UK offshore locations (delivery times may vary)

If you are unsure whether we deliver to your location, please contact us before placing your order.

Delivery Times

Estimated delivery times are as follows:

UK Mainland: 2–5 business days
Highlands & Islands: 3–7 business days

Please note that delivery times are estimates and may vary depending on courier delays, weather conditions, or high-demand periods.

Shipping Costs

Free standard shipping on all orders within mainland UK
Additional charges may apply for remote areas (calculated at checkout)

Couriers

We use trusted UK couriers such as:

DPD
DHL
Royal Mail
UPS

Courier selection depends on the product, size, and delivery location.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.
You can use this to monitor your delivery directly with the courier.

Delays & Issues

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us at:

Email: sales@leeco-energy.com

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with photos of the issue.
We will work quickly to resolve the problem.

Delivery Requirements

Some larger items (such as portable power stations) may require:

A signature upon delivery
Ground floor access

Please ensure someone is available to receive the delivery.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.