We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@leeco-energy.com. Please note that returns will need to be sent to the following address: 44 Parkfield Avenue, Northampton, NN4 8QB
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@leeco-energy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@leeco-energy.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@leeco-energy.com. Please note that returns will need to be sent to the following address: 44 Parkfield Avenue, Northampton, NN4 8QB
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@leeco-energy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@leeco-energy.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@leeco-energy.com. Please note that returns will need to be sent to the following address: 44 Parkfield Avenue, Northampton, NN4 8QB
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@leeco-energy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@leeco-energy.com.
After Sales Service Agreement
AFTER SALES SERVICE AGREEMENT
In accordance with the principles of equality and mutual benefit, sincere cooperation and common development, in order to better serve clients, after friendly consultations, in accordance with the principles of mutual trust and sincere cooperation, an agreement is reached and both parties abide by it.
1. Return without quality issue:
All cost standed by buyer themselves if return without quality issue. and the returned goods shall not affect the normal secondary sales. The product shall be intact and complete, including complete packaging and no damage to the appearance. If the returned merchandise affects the normal secondary sales, the buyer will deal with it by themselves.
2. When you received the goods and find quality issue
Once you received the product and find quality issue, please feedback to our company within 7 days, and the full amount will be refunded after our company receives and confirms it. If more then 7 days, we will deal with it as normal quality issue. The time is calculated based on the actual logistics information delivery as 7 working days.
3. Quality issues:
a). Within 7 days after the logistics information is delivered, due to product quality issue, the full amount will be refunded after our company received the confirmation, and we stand for all shipping cost also.
b). More than 7 days, within 1 year warranty period (battery warranty period is 6 months) due to product quality problems, our company provides free accessories and free maintenance, Buyer stand for shipping fee. Maintenance can be carried out locally at a bicycle repair shop. We will then cover any payments fees on delivery of invoices, or receipts.
c). Over 1 year warranty period, our company provides lifetime paid maintenance service, The buyer pay the all cost includes parts cost and shipping cost.
4. Non-quality issues
If the issue caused by non-quality problems, even within the warranty period, our company is only responsible for providing after-sales service, but does not bear any related costs.
Such as:
a). If it is used in the rain for a long time or immersed in water, the battery will be damaged due to various ingresses, the instrument will be damaged, and the connection cable connector will be damaged.
b). Issue caused by weight overload driving, long-time climbing or long-distance driving on bumpy roads, etc.
c). If the users does not strictly use, maintain and maintain the instructions in the user manual.
d). If the users does not authorize our company to modify, add or modify the appearance and function of the product without permission caused issue.
e). Issue caused by accidental damage caused by user storage or use in an incorrect environment.
f). If the invoice, warranty card, model and serial number do not match or change.
g). If the local laws and regulations are not followed, various accidents, etc. do not meet the warranty terms
5. Return method
The specific return process needs to be handled according to the RMA return logistics method specified by our company; if the customer uses other logistics methods for processing, our company does not assume any responsibility and related costs.
6. The final interpretation
The final interpretation of this clause belongs to our company. If there is any dispute within the validity period of the contract, the two parties negotiate to resolve it, and the agreement can be supplemented. Attachment:
